- Q:What are the Access Fertility opening hours?A:
Our opening hours are now 8.00am to 6.00pm Monday – Thursday and 9.00am to 4.00pm Friday. Please call us to speak with our team of patient advisors. Alternatively you can always send an email to email@example.com.
Access Fertility programmes
- Q:What is Access Fertility?A:
- Q:Are you a clinic?A:
We are not a clinic but partner with around 70 sites across the UK and Ireland to offer our IVF and ICSI treatment packages. You can find your nearest partner clinic by clicking HERE.
- Q:Where will my treatment take place?A:
Treatment will take place at your chosen partner clinic. You will need to contact one of our partner clinics to attend an initial consultation and have your investigatory tests. Once these are complete, and the results are available, we will be able to begin your application and treatment will take place at your selected clinic.
You can find your nearest partner clinic by clicking HERE.
- Q:Who can use Access Fertility’s programmes?A:
Our Unlimited Programme is available to patients under 38.
Our Refund Programme is available to patients under 40.
Our Multi-Cycle Programme is available to patients under 45.
Our Donor Refund Programme at LWC is available to patients 49 and under. The Donor programmes at Fertility Fusion and Manchester Fertility are available to patients 48 and under. The Donor Programme at CRGH is available to patients 50 and under. The Donor Programme at Fertility & Gynaecology Academy is available to patients 55 and under.
- Q:What is the Unlimited Programme?A:
The Unlimited Programme offers you as many IVF cycles as you need over two years with a 100% refund if you don’t have a baby, all for a fixed fee.
This programme requires a medical review. If patients spend two years on the programme and do not have a live birth they receive a refund of 100% of their programme fee.
- Q:What is the IVF Refund Programme?A:
Our Refund Programme is available to patients under 40 using their own eggs and offers either 2 or 3 cycles of IVF or ICSI treatment.
This programme is subject to a medical review and if patients go through all of the available cycles of treatment and do not have a baby they receive a refund of up to 100% of their programme fee.
- Q:What is the Multi-Cycle Programme?A:
Our Multi-Cycle Programme is available to patients under 45 using their own eggs. It offers the same discounted treatment as our IVF Refund Programme but is for up to four cycles.
This programme does not require a medical review.
The Multi-Cycle programme does not include a refund if you complete your treatment and unfortunately do not have a baby. To benefit from a refund of up to 100% of the cost of your treatment if you don’t have a baby, you may be interested in our IVF Refund Programme, or our Donor Egg IVF Refund Programme.
- Q:What is the Donor Refund Programme?A:
Our Donor Refund Programme is available to patients using donor eggs. It offers either 2 or 3 cycles of ICSI treatment. These programmes are available at CRGH and London Women’s Clinic (LWC) partner clinics across the UK as well as at Fertility Fusion, Manchester Fertility and The Fertility & Gynaecology Academy. If patients complete their treatment allowance without having a live birth they receive a refund of up to 100% of their programme fee.
Our Donor Refund Programme at LWC is available to patients 49 and under. The Donor programmes at Fertility Fusion and Manchester Fertility is available to patients 48 and under.
The Donor Programme at CRGH is available to patients 50 and under.
Our Donor Refund Programme at The Fertility & Gynaecology Academy is available to patients under 55.
- Q:What age category would I be in?A:
Your age is calculated on the day you make payment for the programme, which is the final step in the application process. You will be able to proceed with all treatment you are entitled to on the programme purchased regardless of any change in your age following this.
- Q:What is included in your programmes?A:
Either 2, 3 or 4 cycles of IVF or ICSI treatment (or a fixed two year period of IVF or ICSI treatment for patients on the Unlimited Programme)
Unlimited Frozen Embryo Transfers (FETs)
In-cycle bloods, scans and cycle monitoring
Blastocyst Culture & Transfer
Freezing and one year of storage (per egg collection)
Other additions are often included but these vary between clinics. Please contact our Patient Advisors on 03300 10 20 40 or firstname.lastname@example.org for clinic specific brochures.
- Q:What is NOT included in your programmes?A:
The main exclusions not covered in our programme are your initial consultation, any investigatory tests the clinic requires prior to treatment and your drugs.
Medication (progesterone and oestrogen) is covered up to the first clinical pregnancy scan for both donor and recipient on our Donor Refund Programmes at Fertility Fusion, London Women’s Clinics (except for Wales) and Manchester Fertility. Medication on our donor programmes at CRGH and Fertility & Gynaecology Academy would be paid directly to the clinic.
- Q:What is an Embryo Freeze-All?A:
If all embryos are frozen, following egg collection and fertilisation, and no fresh embryo transfer takes place this is known as a freeze-all.
Access Fertility’s treatment programmes cover an egg collection followed by a fresh embryo transfer with all remaining embryos being frozen for one year. If patients choose or are required to have an embryo freeze-all they would be required to a pay a higher fee.
- Q:How much is the Freeze-All top up fee?A:
If you have a freeze-all on our two cycle programmes (2-Cycle 50% Refund Programme or Multi-Cycle Programme) this would require a higher fee of £800. On all of our other programmes, the fee would be £1,200.
- Q:Do I need a Freeze-All?A:
Access Fertility does not make any recommendations regarding treatment. The choice/need to have a freeze-all is something that the patient would discuss with the consultant at your chosen clinic.
- Q:Freeze-All with PGT-AA:
If planning on using PGT-A (Pre-implantation Genetic Testing for Aneuploidies) you will be required to have a freeze-all as all embryos will be frozen prior to the embryos being sent off for testing. This means that you would be required to pay the higher fee.
The cost of PGT-A is not covered in the programme fee and the cost of this would be paid directly to your clinic.
- Q:Do you offer IUI treatment programmes?A:
No, our programmes are only available for IVF, ICSI and donor egg treatment.
- Q:Can I use frozen embryos from previous treatment on your programmes?A:
No, only embryos created on our programme would be covered by our programmes.
- Q:Are your programmes compatible with shared motherhood?A:
Shared motherhood is not compatible with Donor Egg Refund Programmes and 2 Year Unlimited Programmes.
Please bear in mind that additional fees may apply.
- Q:How long does it take to enrol?A:
Our Multi-Cycle Programme does not require a medical review and it is possible for applications to be completed within the same day.
- Q:How long is your waiting list?A:
Access Fertility is not a clinic so we do not have a waiting list. You would need to speak to your chosen clinic directly to confirm their wait times (if any).
- Q:What are your success rates?A:
We do not have success rates for our programmes but you can find the individual success rates of our partner clinics on the HFEA website. They are the governing body for IVF in the UK and compile data on all the clinics,
- Q:What is a satellite clinic?A:
You are able to have your initial consultation, tests and scans at satellite clinics but the bulk of your treatment (egg collection and transfers) will take place at the main clinic.
- Q:When can I start treatment?A:
Once you have signed your Agreement Form and made payment. The clinic will then be notified and you can decide with them when to begin treatment.
- Q:Can I switch clinics during my treatment?A:
All cycles must take place at the clinic listed in your agreement form once enrolled.
If you wish to change clinics you would have to withdraw from your programme and start the application process again at your new clinic
- Q:Can I withdraw from the programme?A:
You can withdraw at any time from the programme and may receive a partial refund.
- Q:Do I have to fill out any paperwork?A:
Yes, but everything is done electronically via your online patient portal so nothing is posted out to your address to print and sign.
- Q:How can I get a refund?A:
Our refund programmes operate on the basis that if, after using all the cycles in your plan, you unfortunately don’t have a baby, then you get a refund. We want to make that as simple as possible for patients. Once your clinic has notified us that unfortunately your treatment hasn’t been successful, then we’ll issue your refund within 30 days. At Access Fertility, ‘success’ counts as a live birth – if you have a miscarriage, a stillbirth or a medically recommended termination, you would be eligible for a refund.
Please note that you must complete all available cycles in your package and use all frozen embryos before a refund is considered.
You can withdraw from our programmes at any point but you would not be eligible for your full refund.
- Q:What is the medical review?A:
To apply for any programme which has a refund element we perform a medical review to see which of our treatment programmes our medical team are able to offer.
This is applicable to patients applying for our 50%, 70%, 100% Refund Programmes, our Unlimited Programme and our Donor Refund Programmes.
- Q:How does it work?A:
Our medical team look at every patient on a case by case basis and we have no set criteria (apart from age). We look at the following: test results (AMH, AFC, FSH, semen analysis), previous treatment history, previous uterine history and any other relevant medical information. If a patient has had 3 or more unsuccessful fresh cycles previously it is unlikely they’d be accepted onto a Refund Programme.
If you are not accepted onto a Refund Programme you will still be able to use our Multi-Cycle Programme which does not have a refund element but is still a discounted option for two cycles with no medical review.
- Q:Do patient and partner have to sign the consent forms?A:
You will need to sign consent forms to give us permission to view your test results. We will then collect the medical data from the clinic, conduct assessments, and then call you to inform you of the outcome.
Both patient and partner need to sign an online form. You will both be sent a link to our online portal. You will each need to create individual login details and sign either the Patient Consent Form or Partner Consent Form.
If going through treatment solo, only the patient needs to sign their consent form.
- Q:How long does it take?A:
The medical review is done within a maximum of two weeks after we have received both of your signed consent forms.
- Q:Is there a set criteria?A:
No, our medical team look at everyone on a patient-by-patient basis using your test results, previous treatment history and any further information available to them.
If you have had three or more unsuccessful cycles, the likelihood of being accepted on to one of the IVF Refund programmes is significantly lower.
- Q:Do you have a BMI requirement?A:
We do not have any criteria for BMI and we would proceed in line with what is medically recommended by your clinic. If they are happy to treat you, please make an application.
- Q:How do I know if I am eligible or not?A:
Once our medical team have concluded your review, you will be contacted by one of our patient advisors. They will let you know which programmes the medical team have made you eligible for (if any) and you can choose which programme to proceed with there and then or call us back after taking some time to consider. We will then send you the Agreement Form for the specific Programme you choose to proceed with.
- Q:When does payment need to be made?A:
We work with around 70 clinics across the UK to offer our treatment programmes and each clinic requires payment at different stages. Please contact us on 03300 10 20 40 or email@example.com and one of our patient advisors can confirm when to make payment.
- Q:Can your prices change?A:
Our prices are subject to change. You will be informed before any price changes occur and you will need to make payment prior to the price change in order to proceed with your initial quote.
- Q:How does the online payment system work?A:
Once you’re ready to go ahead with your payment, you simply select your bank’s name from the on-screen list and securely verify your payment using fingerprint or face ID (if you’re using a desktop you will need to enter your bank details manually). This takes just moments and the money is transferred instantly.
- Q:Does my bank work with this payment system?A:
Please click here for a list of banks that are offered on our online payment system.
- Q:I’m not with a UK clinic, can I still use this?A:
Unfortunately this payment service is only applicable for our patients who are registered with a UK clinic. If you are registered with an Irish or International clinic, you would need to make payment via bank transfer for your programme.
- Q:How do I know this is safe and secure?A:
Truelayer uses bank-grade security for their payments, it’s as secure as if you were to log on directly to your banks website and make a payment directly through them.
- Q:Is this regulated by any financial body?A:
Yes they are regulated by the FCA.
- Q:Can I make partial payments?A:
You can enter in any value and make partial payments until your full balance has been cleared.
- Q:How much can I pay in one go?A:
Please click here for your banks most up to date transaction limits.
- Q:Will I get confirmation once I have made a payment?A:
We will send out an email once you have made a payment to confirm that we are processing your transfer and a final confirmation email once your funds have cleared into our account.
- Q:Money has left my account but I haven’t got a confirmation email?A:
If you have made payment but did not receive a confirmation email, please give us a call and we can investigate the issue.
- Q:Can I start treatment immediately after making payment?A:
As soon as you have received your enrolment confirmation email, you can contact your clinic to begin treatment immediately.
- Q:What happens if my payment declines?A:
If a payment is to decline or fail for any reason, we will send an email to notify you that your payment has failed and you can try again or contact your bank for further assistance.
- Q:What details/Info will I need to process payment?A:
You will just need to enter your details which you use to log into your bank with, such as the username for the account and the password/pin.
- Q:Are there any fees for using this payment?A:
There are no additional fees associated with using Truelayer, it’s a free and instant online bank transfer.
- Q:Do you offer loans?A:
We are not currently offering loans to fund Access Fertility programmes.
If you have an existing loan with us, and you have any queries, please call Access Fertility on 03300 10 20 40 / firstname.lastname@example.org or Fertility Finance on 0203 813 8246 / email@example.com.
- Q:What is IVF?A:
Further information can be found here.
- Q:What is ICSI?A:
Intracytoplasmic Sperm Injection or ICSI is generally used when there is a male fertility issue. A single healthy sperm is injected directly into the egg.
Further information can be found on the HFEA’s website.
- Q:What do you classify as a cycle?A:
We class a cycle to start from your egg collection, followed by the transfer of all embryos you get from it (both fresh and frozen). A new cycle would start once the patient starts a new egg collection.
- Q:Do I have to use all my frozen embryos?A:
Yes, all frozen embryos must be transferred prior to moving on to the next cycle.
- Q:What do you count as success?A:
On our programmes we only classify a live birth as success.
- Q:What happens if I am successful on my first cycle, do I get any money back?A:
If you are successful on your first cycle or at any point during your treatment allowance this means your programme is complete. You would not get any refund and you cannot use any further treatment.
- Q:What if my cycle is cancelled prior to egg collection?A:
We classify this as a cancelled cycle and Access Fertility would pay a cancellation fee on the first occurrence to the clinic. This would not count towards your cycles of treatment. If you have a second cancelled cycle then you would need to pay this fee before continuing with any remaining treatment.
- Q:What happens if I fall naturally pregnant?A:
Firstly, please give us a call to let us know. Most patients wait to do so until after their clinical pregnancy scan.
You can then withdraw for a full or partial refund (depending on what treatment you have had) or remain on the programme and use your treatment at a later date.
- Q:Are your programmes compatible with PGS / PGT-A?A:
Yes, you are able to use PGS/PGT-A alongside our programmes but the cost of this is not included in our fees. You would need to pay the clinic directly if you wish to use PGS/PGT-A.
The one condition we have is that no batching of embryos takes place. What this means is that any viable embryos from your first cycle would be tested and transferred prior to you moving on to your next egg collection.
- Q:Are your programmes compatible with PGD / PGT-M?A:
Unfortunately PGD/PGT-M cannot be used alongside our programmes.
- Q:Can I choose to have twins?A:
The HFEA, the governing body for IVF in the UK, generally recommends single embryo transfers to avoid the risks involved with twinning to both mother and child. After the age of 40, the clinic may recommend a double embryo transfer but this would not necessarily guarantee you having twins.
- Q:Am I able to batch my embryos on your programmes?A:
Batching is not permitted on any programmes. All frozen embryos must be used before you move onto your next egg collection.
- Q:What is ICSI?
- Q:Can your prices change?
- Q:How does it work?
- Q:Are you a clinic?
- Q:What is Access Fertility?