{"id":4457,"date":"2023-02-13T14:58:35","date_gmt":"2023-02-13T14:58:35","guid":{"rendered":"https:\/\/www.accessfertility.com\/ie\/?page_id=4457"},"modified":"2025-05-15T15:07:02","modified_gmt":"2025-05-15T14:07:02","slug":"privacy-cookies","status":"publish","type":"page","link":"https:\/\/www.accessfertility.com\/ie\/privacy-cookies\/","title":{"rendered":"Privacy & Cookies"},"content":{"rendered":"\t\t
Opening hours: 08:00 – 18:00 Monday \u2013 Thursday (16:00 Friday)<\/strong><\/p> Please contact us to speak with our team of patient advisors by telephoning 03300 10 20 40, or emailing support@accessfertility.co.uk<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Access Fertility which is made up of the following different legal entities:<\/p> (collectively, the \u201cAccess Fertility Group\u201d).<\/p> This Privacy Policy is issued on behalf of the Access Fertility Group so when We refer to \u201cWe\u201d, \u201cUs\u201d or \u201cOur\u201d in this Privacy Policy, We are referring to the relevant company in the Access Fertility Group responsible for processing your data.<\/p> We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how We look after your personal data when you visit Our websites at www.accessfertility.com, www.accessfertility.com, aphrodite.accessfertility.co.uk (collectively, the \u201cSite\u201d), regardless of where you visit it from, and tell you about your privacy rights and how the law protects you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t 1.1. PURPOSE OF THIS PRIVACY POLICY<\/p> This Privacy Policy aims to give you information on how We collect and process your personal data through your use of the Site, including any data you may provide through the Site as detailed in paragraph 17.1.1(a).<\/p> This Site is not intended for children and We do not knowingly collect data relating to children.<\/p> It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice We may provide on specific occasions when We are collecting or processing personal data about you so that you are fully aware of how and why We are using your data. This Privacy Policy supplements the other notices and is not intended to override them.<\/p> 1.2. CONTROLLER<\/p> ACCESS FERTILITY LIMITED which is part of the Access Fertility Group is the controller and responsible for the Site.<\/p> We have appointed a data protection officer (the \u201cDPO\u201d) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the DPO using the following details:<\/p> Full name of legal entity:<\/p> ACCESS FERTILITY LIMITED<\/strong><\/p> Name or title of DPO: Ash Carroll-Miller<\/strong><\/p> Email address: dataprotection@accessfertility.co.uk<\/strong><\/p> Postal address: Access Fertility, Carlton House, High Street, Higham Ferrers, England, NN10<\/strong><\/p> Telephone number: 01865 80 1000<\/strong><\/p> You have the right to make a complaint at any time to the Information Commissioner\u2019s Office (the \u201cICO<\/b>\u201d), the UK supervisory authority for data protection issues (www.ico.org.uk<\/i><\/a>). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us\u00a0in the first instance.<\/p> \u00a01.3. CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES<\/p> It is important that the personal data We hold about you is accurate and current. Please keep Us informed if your personal data changes during your relationship with Us.<\/p> 1.4. THIRD-PARTY LINKS<\/p> The Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Site, We encourage you to read the privacy policy of every website you visit.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t 2.1. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).<\/p> 2.2. We may collect, use, store and transfer different kinds of personal data about you which We have grouped together as follows:<\/p> \u201cIdentity Data\u201d includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, photographs, national insurance number, job title, vehicle registration number(s), age and gender;<\/p> \u201cContact Data\u201d includes billing address, residential address, delivery address, email address, social media handles and telephone numbers;<\/p> \u201cFinancial Data\u201d includes bank account and payment card details and details on whether or not you are using one of Our programme lenders;<\/p> \u201cTransaction Data\u201d includes details about payments to and from you and other details of products and services you have purchased from us;<\/p> \u201cTechnical Data\u201d includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, full \u2018Uniform Resource Locators\u2019 clickstream to, through and from the Site (including date and time) and other technology on the devices you use to access the Site;<\/p> \u201cProfile Data\u201d includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses, products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, mouse-overs and methods used to browse away from the page);<\/p> \u201cUsage Data\u201d includes information about how you use the Site, products and services;<\/p> \u201cMarketing and Communications Data\u201d includes your preferences in receiving marketing from us and Our third parties and your communication preferences; and<\/p> \u201cSensitive\/ Special Categories Data\u201d of personal data, such as medical records and information (including that relating to your infertility diagnosis, treatment and treatment outcomes).<\/p> 2.3. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, We may aggregate your Usage Data to calculate the percentage of users accessing a specific Site feature. However, if We combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, We treat the combined data as personal data which will be used in accordance with this Privacy Policy.<\/p> 2.4. IF YOU FAIL TO PROVIDE PERSONAL DATA<\/p> Where We need to collect personal data by law, or under the terms of a contract We have with you and you fail to provide that data when requested, We may not be able to perform the contract We have or are trying to enter into with you (for example, to provide you with goods or services). In this case, We may have to cancel a product or service you have with Us but We will notify you if this is the case at the time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t 3.1. We use different methods to collect data from and about you including through:<\/p> Direct interactions. You may give Us your Identity Data, Contact Data and Financial Data by filling in forms or by corresponding with Us by post, phone, email or otherwise. This includes personal data you provide when you:<\/p> apply for, or enquire about, for Our programmes, products or services;<\/p> create an account on the Site;<\/p> purchase a product or service from Us;<\/p> use Our secure online portal at https:\/\/aphrodite.accessfertility.co.uk as a patient or a clinic;<\/p> make secure payments via the Site;<\/p> apply for finance for one of our fertility programmes;<\/p> subscribe to Our service or publications;<\/p> request marketing to be sent to you;<\/p> enter a competition, promotion or survey; or<\/p> give us some feedback.<\/p> Automated technologies or interactions. As you interact with the Site, We may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see Our cookie policy (the \u201cCookie Policy\u201d) for further details.<\/p> Third parties or publicly available sources. We may receive personal data about you from various third parties as set out as follows:<\/p> Technical Data from analytics providers such as Google based outside the EU:<\/p> Contact Data, Financial Data and Transaction Data from providers of technical, payment, finance and delivery services.<\/p> Identity Data and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.<\/p> Sensitive\/Special Categories Data and Identity Data from nominated clinic(s) and\/or medical practitioner(s).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t 4.1 We will only use your personal data when the law allows us to. Most commonly, We will use your personal data in the following circumstances:<\/p> Where We need to perform the contract We are about to enter into or have entered into with you.<\/p> Where it is necessary for Our Legitimate Interests (or those of a third party) and your interests and fundamental rights do not override those interests.<\/p> Where We need to Comply with a Legal or Regulatory Obligation.<\/p> 4.2. Please Contact Us to find out more about the types of lawful basis that We will rely on to process your personal data.<\/p> 4.3. Generally, We do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by Contacting Us.<\/p> 4.4. PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA<\/p> We have set out below, in a table format, a description of all the ways We plan to use your personal data, and which of the legal bases We rely on to do so. We have also identified what Our Legitimate Interests are where appropriate.<\/p> Note that We may process your personal data for more than one lawful ground depending on the specific purpose for which We are using your data. Please Contact Us if you need details about the specific legal ground We are relying on to process your personal data where more than one ground has been set out in the table below.<\/p>\t\tprivacy POLICY<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t